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"New Document" Sporadically saving

I save email updates under the "new document" template in each case file. They disappear sporadically. Sometimes I go back in to check the document after I see the update "changes saved" before closing, and the last email I pasted in is not saved. Sometimes it does. Sometimes I have saved 2-3 emails on different occasions, checked and found that they had saved, then I leave the program. When I come back later to add a new email to the document, the previous 2-3 emails are not saved there anymore.
Please advise. It is becoming extremely difficult and time-consuming to update the "new document" feature to have a continuous document.


  • This sounds like a server configuration issue. If you continue to have this problem, please email me directly at and let me know where you are hosting your ClinicCases. I'd be happy to get in touch with your IT people and help them.
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