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"New Document" Sporadically saving

Hello,
I save email updates under the "new document" template in each case file. They disappear sporadically. Sometimes I go back in to check the document after I see the update "changes saved" before closing, and the last email I pasted in is not saved. Sometimes it does. Sometimes I have saved 2-3 emails on different occasions, checked and found that they had saved, then I leave the program. When I come back later to add a new email to the document, the previous 2-3 emails are not saved there anymore.
Please advise. It is becoming extremely difficult and time-consuming to update the "new document" feature to have a continuous document.

Comments

  • This sounds like a server configuration issue. If you continue to have this problem, please email me directly at support@cliniccases.com and let me know where you are hosting your ClinicCases. I'd be happy to get in touch with your IT people and help them.
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